Sharing of work experience at Costa Coffee

Sharing of work experience at Costa Coffee

I had the honor to work in Costa Coffee for a period of time, which was an unforgettable experience. Here, I not only learned professional coffee knowledge and techniques, but also felt the importance of teamwork and service awareness.

New career

When I first entered the Costa Coffee Shop, I knew almost nothing about making a perfect cup of coffee. However, with the help of other employees in the store, I quickly mastered the basic operating skills. From grinding beans, brewing to latte art decoration, every step requires care and patience.

In addition to craftsmanship, you also need to have good communication skills when communicating with customers. Every customer has his or her own special taste preferences and needs, so you need to listen patiently and provide professional advice when serving them.

Teamwork and service awareness

During busy periods, we need to complete orders efficiently and ensure the quality of each cup. This requires us to work closely together and support each other. Sometimes, some unexpected situations will cause orders to pile up, and we need to work closely together and solve the problem with clear division of labor.

At Costa Coffee, service awareness is also very important. We want to ensure that every customer can feel the warm and comfortable atmosphere. Whether it is a smile to greet or actively ask about needs, these details can make customers feel our care and respect for them.

Expertise and technology

In addition to making coffee, I also learned a lot about coffee beans, roasting and quality control at Costa Coffee. Understanding the characteristics of different origins and how to adjust the ratio according to customer tastes is crucial to providing high-quality products.

In addition, I also need to constantly improve my skills in latte art. Through practice and watching other employees' operations, I gradually mastered some basic patterns and was able to create exquisite latte art-like patterns for customers on special occasions.

Summarize

My work experience at Costa Coffee has benefited me a lot. Through teamwork and the cultivation of service awareness, I have not only improved my communication skills and work efficiency, but also learned professional knowledge and techniques. This experience has not only laid a solid foundation for my career development, but also given me a deeper understanding of the coffee industry.

If you are also interested in coffee and want to have a similar experience, joining a Costa coffee shop would be a good choice.